1 / ​Payments & Cancellation

GND is a private pay business and does not accept insurance of any kind.  We accept all major forms of credit/debit cards & of course cash.    We require a minimum 24-hour notice to reschedule for an appointment. See below for specific payment policies related to services:

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• IV Therapy & Injectables: Payment due in full at time of service as noted above & can be purchased with FSA/HSA cards. Payment is non-refundable, non-negotiable. All IV package deals or purchasing of gift certificates require payment in full at time of booking or in person at appointment. Inquire for details. 

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• Concierge Nursing Services (ALL): Your rate will be individualized based on what services you are needing. The nurse will determine upon review of your intake form if an in-home initial consultation visit is necessary (for care planning, medication management, general nursing assessment) prior to starting services. If so, this will be discussed during the initial phone call. We charge $150 for an initial nursing consult visit and you will be charged at time of visit.  We accept payment as noted above (credit/debit/cash). If no consult visit is needed prior to start of care, service rates will be discussed during initial phone call after you have submitted your intake form. If you choose to pay early we will email you an invoice with a link to submit payment early otherwise payment will be expected at time of service. 

2 / Business Hours & Service Area

We are a mobile business and operate from the hours of 8:00 am-5:00 pm Monday thru Friday & 9:00 am-2:00 pm on Saturdays. We do NOT have an office address.  For billing address inquiries please call or email. 

If you need to reach us outside of business hours please call us & leave a message. Your call will be returned accordingly.  We are not an emergency medical service nor an emergent/non-emergent medical transport service.  If you need transport assist or if you are having a medical emergency please call 9-1-1 or contact your primary care provider.

Our service area includes the Kalispell area and surrounding communities within a 70 mile radius.  We do accept clients outside of this area (case by case) but understand there will be a charge for  additional travel time exceeding 60 minutes (1-way). Call us if needed to discuss further or refer to our concierge pricing page on our website.

3 / Phone & Email

We are more than happy to have a brief phone conversation to answer your questions. Please do not hesitate to call or text us @ 406-480-6061. If we do not answer immediately we may be with another client but will return your call as soon as we can. 

We do not advise emailing for a reliable/prompt method of communication. If you choose to email GND, please know that email is only intended for non-emergent and brief questions and to clarify treatment plans. Your RN will typically respond within 1 business day at the following address: intake@glaciernursedirect.com.

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4 / Inclement Weather

For all of our safety and yours, we will likely reschedule your appointment on days of inclement weather. Please call us to see if we are open prior or check our facebook page for daily updates.

5 / COVID

If you are not feeling well and showing any of the following symptoms: fever, chills, body aches, loss of taste or smell please notify us ahead of time so staff is prepared with all appropriate supplies prior to a visit.  If you would like to reschedule due to feeling ill we would be happy to accommodate that as well.

6 / Active/Inactive Patients

Patients are considered active if they have been seen within one calendar year.  After that, their status becomes inactive. Inactive patients will have to re-register as new patients and complete all of the necessary intake forms & consents.