Office Policies

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​Payments & Cancellation

We require payment authorization upon booking any of our services. We also require a minimum 24-hour notice to reschedule for an appointment. You will be charged a non-refundable fee of $50 for no-show/no-call appointments. We accept all major forms of credit/debit cards as well as Paypal (for IV therapy) & of course cash.  See below for specific payment policies related to services:

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• IV Therapy: Payment due in full by time of service. Payment is non-refundable, non-negotiable. All IV package deals or purchasing of gift certificates require payment in full at time of booking online. You can access our order form at the bottom of our Booking page and choose to checkout via Paypal or with your card.  If you have already booked your appointment with us &/or would like to get a head start and pay early, you also can checkout online. If you choose to pay at time of appointment for a regular IV therapy visit we will gladly accept any of the above specified forms of payment.

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• Concierge/Custom Care: Your rate will be individualized based on what services you are needing.  Please refer to our website Concierge Pricing Page for a more complete explanation of rates.  We require credit card authorization to hold your appointment and this will be completed after you have completed and submitted your intake form and we have called to confirm appointment.  The nurse will determine upon review of your form if an in-home initial consultation visit is necessary (for care planning, medication management, general nursing assessment) prior to starting services. If so, this will be discussed during the initial phone call. We charge $150 for an initial nursing visit and you will be charged at time of visit.  We accept payment as noted above (credit/debit/cash). If no consult visit is needed prior to start of care, service rates will be discussed during initial phone call after you have submitted your intake form. If you choose to pay early we will email you an invoice with a link to submit payment early otherwise payment will be expected at time of service. 

Any overdue payments will be charged to the payment method we have on file.  You will be turned over to collections for any unpaid charges 60 days after any appointment in which you did not pay or your form of payment was rejected. 

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Business Hours & Service Area

We are a mobile business and operate from the hours of 8:00 am-5:00 pm Monday thru Friday & 9:00 am-2:00 pm on Saturdays. We do NOT have an office address.  For billing address inquiries please call or email. 

If you need to reach us outside of business hours please call us & leave a message. Your call will be returned accordingly.  We are not an emergency medical service nor an emergent/non-emergent medical transport service.  If you need transport assist or if you are having a medical emergency please call 9-1-1 or contact your primary care provider.

Our service area includes the Kalispell area and surrounding communities within a 70 mile radius.  We do accept clients outside of this area (case by case) but understand there will be a charge for  additional travel time exceeding 60 minutes (1-way). Call us if needed to discuss further or refer to our concierge pricing page on our website.

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COVID-19

If you are not feeling well and showing any of the following symptoms: fever, chills, body aches, loss of taste or smell please notify us ahead of time so staff is prepared with all appropriate supplies prior to a visit.  If you would like to reschedule due to feeling ill we would be happy to accommodate that as well.

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Inclement Weather

For all of our safety and yours, we will likely reschedule your appointment on days of inclement weather. Please call the office to see if we are open prior or check our facebook page for daily updates.

Telephone

We are more than happy to have a brief phone conversation to answer your questions. Please do not hesitate to call or text us @ 406-480-6061. If we do not answer immediately we may be with another client but will return your call as soon as we can. 

Email

We do not advise emailing for a reliable/prompt method of communication. If you choose to email GND, please know that email is only intended for non-emergent and brief questions and to clarify treatment plans. Your RN will typically respond within 1 business day at the following address: intake@glaciernursedirect.com.

Active/Inactive Patients

Patients are considered active if they have been seen within one calendar year.  After that, their status becomes inactive. Inactive patients will have to re-register as new patients and complete all of the necessary intake forms & consents.